Computer Systems Technician  ·  George Brown Polytechnic  ·  April 2026

ROHAILBHATTI

I am a Computer Systems Technician student at George Brown Polytechnic, graduating April 2026 through an intensive online program backed by one of Canada's only Cisco Premier Partner and Instructor Training Academies. My studies have delivered deep, practical experience across networking, Linux and Windows Server administration, identity management, DevOps, and cybersecurity — all reinforced through hands-on labs using physical Cisco hardware via the NETLAB+ platform. Prior professional experience in electronics diagnostics and hardware testing has sharpened my troubleshooting instincts, attention to detail, and ability to communicate technical findings clearly. I am seeking an entry-level IT Support or Cybersecurity Analyst role where I can apply these skills to support reliable, secure IT operations.

TCP/IP & Cisco IOS Windows 10/11 & Server Ubuntu Linux Active Directory & GPO Network Automation DevOps & CI/CD Python & Bash Hardware Diagnostics Cyber Security Microsoft Azure
View Resume ↗ GitHub Profile →
rohailbt@gmail.com (365) 355-3444 in linkedin.com/in/rohailbhatti Milton, Ontario

02  ·  Resume

Skills &
Experience

Technical Skills

  • Operating Systems: Windows 10/11, Windows Server, Ubuntu Linux
  • Networking: TCP/IP, VLANs, DHCP, DNS, NAT, ACLs, OSPF, Cisco IOS
  • Security & Identity: Active Directory, GPO, Firewall Configuration
  • Tools: Wireshark, Packet Tracer, VMware, VirtualBox, NETLAB+
  • Cloud: Microsoft Azure (fundamentals), Microsoft 365
  • DevOps: Git, GitHub Actions, CI/CD pipelines, Branching strategies
  • Programming: Python, Bash scripting, automation
  • Hardware: Desktop/laptop diagnostics, mobile device testing & QA

Professional Skills

  • Structured hardware and software troubleshooting & root-cause analysis
  • Clear technical communication with non-technical end users
  • Help desk ticket triage, prioritisation, and SLA awareness
  • Accurate documentation — IMEI tracking, QA logs, incident records
  • Git-based version control and collaborative team workflows
  • Multiple concurrent task management under strict deadlines
  • Cross-functional team collaboration and peer knowledge sharing
  • Professionalism, confidentiality, and high attention to detail

Work Experience

Cell Phone Screener Sept 2024 – Jan 2025

SBE Logistics  ·  Mississauga, ON

  • Diagnosed hardware and software issues across 50+ devices daily, applying structured troubleshooting methods to identify defects and maintain accurate device condition records.
  • Monitored device processing workflows and identified recurring failure patterns, implementing targeted adjustments that increased operational efficiency by 20%.
  • Collaborated with supervisors and quality leads to support daily screening operations, demonstrating cross-functional communication and teamwork skills applicable to IT support environments.
  • Managed multiple concurrent tasks under strict daily deadlines, consistently delivering accurate results in a high-volume environment.
Product Tester / Picker & Packer April 2023 – Feb 2024

GO TRG  ·  Milton, ON

  • Tested electronic devices against defined quality standards, diagnosed functional defects, and proposed process improvements that reduced error rates and enhanced overall product quality.
  • Reported technical issues to team leads and collaborated on procedure refinements, applying structured problem-solving and communication skills applicable to IT team environments.
  • Maintained accurate inventory and defect documentation records throughout high-volume operations, reinforcing data reliability and attention to detail.

Additional Experience

Best Buy — Product Process Specialist Puma Canada — Merchandiser Loblaws — Grocery Clerk
Download Full Resume (PDF) ↗

03  ·  Work Samples

Projects &
GitHub Work

🐍
Python

Interactive Python Program

Menu-driven console application demonstrating conditionals, loops, arithmetic operations, and input validation. Built for COMP 1250 — Introduction to Programming.

⚙️
DevOps

DevOps Group Assignment — CI/CD

Collaborative DevOps project using Git branching, pull requests, and GitHub Actions CI/CD. 16+ personal commits in a 5-member team repository. COMP 2156.

🖧
Networking

CCNAv7 ENSA Network Project

End-of-course enterprise network design in Cisco Packet Tracer covering OSPF, VLANs, NAT, ACLs, and security hardening across a full multi-site topology.

🐧
Linux

Linux System Administration Labs

Deployed and secured Ubuntu Server environments covering SSH hardening, Apache, UFW, Bash automation, and service monitoring. COMP 3044 & COMP 3066.

🏢
Windows Server

Windows Server Domain Lab

Configured Active Directory Domain Services, Organisational Units, Group Policy Objects, and domain-joined clients in a VMware virtualization environment.

All source files and repositories are available on GitHub

github.com/rohailbt
Visit GitHub →

04  ·  Education & Acknowledgements

Education &
Credentials

Diploma — In Progress

Computer Systems Technician

George Brown Polytechnic  ·  Program T191 (Online)

2025 — April 2026  ·  Expected Graduation

Prior Studies

Engineering & General Education

Toronto Metropolitan University  ·  Transfer Credits Accepted

Fall 2018 – Fall 2019

Institutional Recognition

Cisco Premier Partner Academy & Instructor Training Centre

George Brown Polytechnic's Cisco Networking Academy holds Cisco Premier Partner status for two consecutive years and supports over 35 Cisco Networking Academies across North America. As one of only a few institutions with Instructor Trainer designation, the college provides students with 24/7 remote access to physical Cisco equipment via NETLAB+, delivering industry-standard hands-on experience.

Unofficial Academic Transcript  ·  George Brown Polytechnic
CodeCourse TitleCreditsGrade
WINTER 2025  ·  Term GPA: 3.37
COMP 1151IT Essentials A+4.0A+
COMP 1234Introduction to Web Development4.0D+
COMP 1236Fundamentals of Computing Logic4.0A−
COMP 1238Introduction to Data Management3.0A+
MATH 1162Math for Computer Technology I4.0A+
SPRING 2025  ·  Term GPA: 3.80
COMP 1176Introduction to Networks4.0A−
COMP 1250Introduction to Programming4.0A+
COMP 3044Linux Essentials3.0A+
COMP 3105Enterprise Desktop Operating Systems3.0A−
GSSC 1027Personal Finance3.0B+
MATH 1172Math for Computer Technology II4.0A
FALL 2025  ·  Term GPA: 2.67
COMP 2064Identity Management Services4.0C+
COMP 2155Network Automation4.0A
COMP 3066Linux System Administration3.0C
COMP 3136Network Infrastructure4.0B−
Cumulative GPA — Institution Credit58.0 hrs3.31 / 4.00

// Currently In Progress — Winter 2026

Wireless Technology Fundamentals (COMP 2102) Windows Server Network Infrastructure (COMP 2141) Professional Workplace Competencies (COMP 2148) DevOps for System Administrators (COMP 2156) Cyber Security Fundamentals (COMP 3061) Enterprise Networking & Automation (COMP 3138)